Tickets can only be purchased via the platforms of Ticketmaster GmbH (see www.ticketmaster.de) and the Ticketmaster-operated platform “Universe.” The terms and conditions of Ticketmaster GmbH (“Ticketmaster Terms and Conditions,” available at http://www.ticketmaster.de/help/terms.html?language=de-de&tm_link=tm_i_2) as well as the terms and conditions of Universe Experiences, Inc. (“Universe Terms and Conditions,” available at https://www.universe.com/terms#EUNEW) apply to the ticket purchasing process. The Ticketmaster Terms and Conditions and the Universe Terms and Conditions are an integral part of these General Terms and Conditions. In the event of a conflict between the Lollapalooza Terms and Conditions and those of Ticketmaster or Universe, the Lollapalooza Terms and Conditions shall prevail. 

Each customer may purchase a maximum of eight (8) tickets per category. If a customer orders more than eight (8) tickets, we reserve the right to have the ticket provider cancel any orders that exceed this limit. 

The liability of the organizer for damage of any nature is excluded. This exclusion does not apply to damage that the organizer has caused deliberately or through gross negligence; to damage based upon injury to life, body or health in cases of (simple) negligence of the organizer; and for simple negligent breach of essential contractual duties by the organizer. Essential contractual duties are all duties whose fulfilment enables the proper performance of the contract in the first place and on whose adherence the attendee ordinarily relies and is entitled to rely. 

In cases of simple negligent breach of essential contractual duties – except for injuries to life, body or health – the liability of the organizer is limited to the damage typical for the contract and foreseeable for the organizer on conclusion of the contract or on commission of the breach of duty. In this respect, the organizer is not liable for damage that is attributable exclusively to the area of risk borne by the attendee. 

The above liability exclusions and limitations also apply to the liability of the organizer for the bodies, employees and agents of the same and to the personal liability of the bodies, employees and agents of the organizer. 

Tickets must be presented for validation at first entry to the event, i.e. before entering the event site for the first time. On presentation of a valid entry ticket a wristband will be attached to the attendee. Once a ticket has been validated, it cannot be used again to be granted admission under the issue of another wristband. Re-entry is only possible with an already issued wristband. Wristbands are strictly non-transferable and will be invalid if removed, tampered with, transferred or resold. Wristbands must be worn at all times for the duration of the event and must be shown on demand and in case of re-entry. If the attendee is unable to show a wristband, the attendee may be refused re-entry to the event site or permission to remain on the event site. 

“Event site” means the site in its entirety, including the marked paths. “Festival site" means the audience area, which begins after the admission control to the stages (known as the “infield”). 

Your validated wristband will be personalized upon first entry in accordance with your activation details as setup at https://login.lollapaloozade.com and will contain a cashless payment chip. The general terms and conditions of the respective provider of cashless payment option apply exclusively to the handling of electronic payments for use within the Event Site. 

5.1       A security check, including a body check, is performed by the stewards on admission both to the event site and to the festival site for reasons of security and order as well as waste prevention. The organizer is entitled to refuse admission to the event if the attendee is carrying prohibited items or substances (see the FAQs of the festival site: https://www.lollapaloozade.com/faq) or if there is another risk to the health and safety of the attendee or other attendees (e.g. due to aggressive behavior or if proof of admission entitlement is missing or due to the failure to comply with the safety measures to protect the health of attendees in connection with Covid-19 (Section 8a.)) or if the ticket used for entry has been invalidated or if the attendee is otherwise violating the Lollapalooza Berlin T&Cs. 

5.2       We reserve the right to also perform random security checks during the event in order to ensure the safety of the event. 

5.3       If the attendee is at fault for being refused access to the event or for being removed from the event, there shall be no claim to a refund of the ticket price. 

5.4       We reserve the right to refuse access if an attendee refuses to leave behind items which in our reasonable assessment may endanger or disrupt other persons during the event or which are included on the list of prohibited items on the festival site FAQs. 

The organizer is not obliged to store the items and assumes no liability for their loss. 

6.1 Only small cameras and mobile phones with a camera function are permitted on the festival site subject to the condition that these are only intended for personal and not commercial use. Reflex cameras, cameras with zoom lenses or with any type of video function are not permitted. Video cameras and audio recording devices of all types, such as tape recorders, MP3 recorders and dictation devices are also prohibited. 

The organiser may refuse the attendee entry to the event site if the attendee is unwilling to leave behind the prohibited devices. Section 5.4 applies accordingly. 

6.2       All rights to audio and audio-visual recordings of the festival for purposes of commercial exploitation are reserved by the organizer. No-one may make, transmit and/or make publicly accessible such recordings for commercial purposes without the prior written consent of the organizer. In particular, this includes the distribution of such recordings directly via the internet. 

We will film, live stream and photograph the event and produce audio and audio-visual recordings thereof. In each case, this may include the audience. 

By entering the event site the attendee irrevocably consents to the unpaid use of their image and voice for photographs, live broadcasts, transmissions and/or for image and/or sound recordings created by the organizer, their representatives or other third parties in connection with the event, and to their subsequent use in all present and future media (particularly such as in the form of sound and image storage media, and to their digital distribution e.g. on the internet). This means in particular that the attendee grants the organizer and its third-party contractual partners/licensees the right, not limited by time, location or content, to record the attendee’s images, voice, actions and/or statements in any form and configuration without the attendee’s special consent and to reproduce, transmit them or make them publicly accessible and/or distribute them in another way in media of its choice for any commercial or non-commercial purposes. 

On and around the festival site, recordings may be made by the police or security personnel for the safety of attendees or the prevention of crime. By entering the festival site, the attendee hereby consents to this. 

The festival attendee is aware and agrees that music festivals constitute an environment with high noise levels, and that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may occur during some performances. The organiser is only liable for damage to hearing and other damage to health if he or his agents are guilty of intent or negligence or if there has been a culpable failure to fulfil a duty to maintain safety. The attendee should avoid proximity to the loudspeakers; corresponding barriers must be strictly respected. The use of hearing protection is strongly recommended, particularly when close to the stages. 

The event takes place outdoors. It is highly recommended that suitable clothing and shoes are brought to protect against possible adverse weather conditions. 

10.1 The entry ticket must be retained and is no longer transferable after validation. 

10.2 Prohibited Transfer: We sell tickets to visitors exclusively for private, non-commercial use. Any commercial or resale of the tickets as part of a business is prohibited. Commercial ticket sales and the ticket sale business are the sole responsibility of the organiser and our authorized ticket agents. In particular, customers may not: (a) publicly sell tickets or offer such for sale in an auction (e.g., on Ebay); (b) offer for sale or sell tickets on Viagogo, StubHub, Ticketbande; (c) offer or give away tickets for sale at a price higher than the price paid, with a maximum of 15% markup to cover transaction costs; (d) sell or give away tickets to commercial or trade resellers and/or ticket vendors; (e) use or allow tickets to be used or sold for commercial or trade purposes without the prior written consent of the organizer e.g. for raffle, promotional, marketing purposes or as giveaway, or as part of an unauthorized hospitality or travel package. 

10.3 Permitted Transfer: A private transfer of a ticket for non-commercial reasons, in particular in individual cases of illness or other inability of the customer to attend, is permissible, provided there is no case of unauthorized transfer as defined in Clause 10.2. In this case, the customer can only transfer the rights and obligations from the attendance contract to a third party by the third party entering into the attendance contract in his place, assuming all rights and obligations. This entry requires the consent of the organiser, which is hereby granted under the following conditions: (a) the transfer is a case of permitted transfer as described above in this Section 10.3, (b) the customer expressly notifies the new ticket holder of the applicability and content of these Lollapalooza Berlin T&C and the new ticket holder agrees to the application of these Lollapalooza Berlin T&C between him or her and the organiser. The transfer of individual rights from the attendance contract is excluded if one of the conditions stated in (a) or (b) is not met. The permitted resale of tickets can only be made within the resale functionality of the Ticketmaster platform and by no other means and in keeping with terms detailed in section 10.2. 

The permitted transfer of tickets, with no exchange of funds, can be made by using the ticket transfer functionality of the Ticketmaster platform. Tickets can be transferred to other users. The terms detailed in section 10.2 remain unaffected. 

10.4 Consequences of a prohibited transfer: A violation of the above conditions (Sections 10.2-10.3) leads, subject to the imposition of a contractual penalty in accordance with Section 10a, to the loss of the right of access without compensation, i.e. the ticket loses its validity in this case and the promoter is entitled to withdraw the ticket as well as other access authorisations without compensation. 

10.5 We do not provide reprints (e.g. in the event of loss of tickets) respectively reissue tickets (e.g. in the event of loss of mobile tickets). If the ticket has been altered and destroyed in whole or in part, we are entitled to invalidate it. 

10.6 Unless expressly stated otherwise during the ordering process, tickets can only be cancelled in the event of cancellation or postponement of the event. Section 12.5 remains unaffected. 

10.7 Tickets for this event have a unique QR-Code which will be scanned on entry. Tickets are only eligible for use by the person for which they are issued for. For the organizer, compliance with the applicable data protection regulations within the scope of the personalization of the ticket is a matter of course. The organizer uses the data within the framework of the legal provisions, for the execution of the contract. The attendee may at any time object to the use or transmission of his data for the purpose of market or opinion research with the organiser. If the attendee wishes to object to this use of his/her data altogether, a message to:  FRHUG Festival GmbH & Co. KG Chaussestr. 1, 10115 Berlin, contact@lollapaloozade.com . Customers may be prosecuted if found to have deliberately duplicated and resold personalised tickets for fraudulent gain. 

10a.1 Requirements: In the event of a culpable breach of these Lollapalooza Berlin T&C, in particular of one or more provisions in clause 10.2 (a), (b), (c), (d), or (e) or 10.3 (a) or (b), we shall be entitled, in addition to the other measures and sanctions possible under these Lollapalooza Berlin T&C and any claims for damages, to impose a contractual penalty on the respective seller to be determined by us at our reasonable discretion (§ 315 BGB), the reasonableness of which may be reviewed by the competent court in the event of a dispute. 

10a.2 Amount: The amount of the contractual penalty shall be determined in particular by taking into account the number and intensity of the infringements, the type and degree of fault (intentional or negligent), efforts and successes of the customer or ticket holder with regard to compensation for damages, the question of whether and to what extent a repeat offender is involved and, in the case of unauthorised resale of tickets, the number of tickets offered, sold, passed on or used as well as any revenues or profits generated by the resale. 

The festival is car-free and therefore does not provide any parking facilities. Additionally, most parking spaces around the festival grounds will not be accessible during the event. We recommend arriving by public transportation. 

Visitors are responsible for their own travel to the event and park their vehicles at their own risk. Parking in non-designated areas is prohibited and will be prosecuted; vehicles may only be parked in designated parking areas or lots. The traffic regulations (StVO) apply in these parking areas. Escape and emergency routes must be kept clear of any obstructions—especially parked cars. Vehicles parked outside of designated areas or blocking escape and emergency routes will be towed without prior notice. The towing costs will be charged to the vehicle owner. 

12.1 The event can be cancelled by the organizer without grounds up until the beginning of the event. Please update yourself on our website https://www.lollapaloozade.com in time before starting your arrival to the event in order to understand whether the event takes place as scheduled. 

12.2 Programme changes can occur at festivals. In the event of the cancellation of individual artists or groups of artists, the organizer will endeavour to find an appropriate replacement; attendees have no entitlement to claims due to cancellation of individual artists or groups of artists. Admission to event areas with a limited capacity is granted only within the scope of the officially approved audience capacities. If the admission volume is full, then the organiser may restrict admission temporarily, without this forming the basis for a claim to a partial refund. 

12.3 Our liability in the event of a cancellation prior to the beginning of the event, a postponement or other material changes to the event is limited to the refund of the face value of the entry ticket. Personal arrangements made by the ticket holder, including for travel and accommodation in conjunction with the event, are made at the ticket holder’s own cost and risk. In such cases, we are not liable beyond refunding the face value of the entry ticket and in particular not for futile expenses incurred. For the limitations of liability the exceptions according to clause I.3 apply accordingly. 

A material change is when a change occurs which makes the event a materially different event than that which can be reasonable expected by the purchaser of a ticket. A change of artists in the lineup of the event does not constitute a material change in this sense. 

12.4 Should the event be postponed, or a material change occur, the ticket price can only be refunded if we or, where appropriate, our ticket partners receive the refund request (and the return of the ticket, where appropriate) in good time. We must receive such refund requests no later than 24 hours prior to the start of the alternative event or the materially changed event as the case may be. 

For security reasons, the organizer may temporarily or completely clear and close individual areas of the event site, without this forming the basis of a claim to a partial refund of the ticket price. The related instructions of the organizer or the instructions of people or companies commissioned by the organizer must be followed immediately to prevent danger to life and limb. 

Also applicable are the current notices and the instructions of the on-site stewards as well as the current information on the organiser’s official homepage [https://www.lollapaloozade.com] and the official festival app.

1. If the purchaser is the consumer and has purchased their ticket online, then the organiser advises that, from 15 February 2016, the European Commission has provided a platform for online dispute resolution here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ENT The email address of the organizer is:  contact@lollapaloozade.com 

2. If the attendee has not purchased their ticket online, then the organizer advises that he is unwilling to participate in dispute resolution proceedings in accordance with the German Consumer Dispute Resolution Act. 

3. A consumer is any natural person who purchases a ticket for purposes that are predominantly attributable to neither their commercial nor their independent professional activity.