Cashless T&Cs
No bills or coins necessary – at Lollapalooza Berlin you pay with your festival wristband, which you can top up with credit online before the festival. Our newsletter will let you know when you can start topping up your cashless account.
Please note: Cashless payment is valid for the entire festival area, including our bars, the food court, and the merchandising stand.
You can find all the information about cashless here in our FAQ.
USE OF CASHLESS PAYMENT ON THE EVENT SITE
Why cashless payment?
We, FRHUG Festival GmbH & Co KG, have entrusted the catering service provider Gastrobüro GmbH & Co KG, Ferropolisstraße 1, 06773 Gräfenhainichen (hereinafter referred to as "Gastrobüro") with the organisation of food & beverage services and merchandising on the event site, including a cashless payment system. This is because cashless payment simplifies payment at the event and reduces waiting times. You don't need to carry cash or cash cards around with you. You can see how much you have spent and have your cashless payment chip cancelled if there are any problems.
How does cashless payment work?
You will receive a wristband or a card with an integrated chip on which you can top up credit with which you can pay. To do this, you have to hold the chip up to a reader when paying.
Gastrobüro does not operate the payment system itself, but rather Gastrobüro's co-operation partner Weezevent (https://www.weezevent.com/), 10 Rue Morice, 92110 Clichy (France). If you pay for something at the event (e.g. merchandise/food & drinks), the provider becomes your contractual partner. If there is something wrong with the goods/services, you should contact the provider; Weezevent will only process the payment.
How do I get the chip?
You will receive the chip at the entrance to the event site when you show your ticket.
How do I load credit onto the chip?
You can top up your chip at the top-up stations on site or online. If you want to top up your chip online, you must first set up a virtual account. You can also do this before the start of the event. You can find the link to set up a virtual account and top up your chip online on the event website or click here: CASHLESS WIDGET . If your chip is empty and you want to spend some more, you can top up at the top-up stations on site or - if you have already set up a virtual account - online. You can top up your chip with up to EUR 250 per month. On-site top-ups are possible with the following payment methods: EC and credit card.
Can I see my credit balance?
You can see your current credit balance during the payment process at all sales stands at the event and at the top-up stations on site. If you have already set up a virtual account, you can call up your credit balance and all previous payment transactions online.
How can I pay with the chip?
If you want to pay with the chip, hold it up to the reader at the sales stand. After payment, the reader will show you the remaining balance on the chip. If an unexpected amount has been debited, please clarify this directly on site so that the transaction can be cancelled if necessary.
Please note that you cannot cancel payments that you have initiated yourself. If you are unable to resolve the problem on site, please use the contact addresses listed at the end of this information.
Take good care of your chip, as others can also use the topped-up credit if you lose or pass on the chip. You will not receive a refund for this.
What happens if my chip doesn't work or I no longer have it?
If there are technical problems with the chip, you can have it blocked and receive a new chip with transferred credit free of charge.
You can also have your chip cancelled and receive a new chip with transferred credit if you no longer have it.
If you have any questions, please contact the contact addresses listed at the end of this information: cashless@lollapaloozade.com.
Is my chip personalised or anonymous?
An individual chip ID is stored on your chip, which is linked to your name and email address and stored in your virtual account. This data is required for refunds and the transfer of credit. It is also recorded in the virtual account when, at which sales stand and in what amount credit was debited from the chip. This data is required to settle accounts with the vendors on site and helps Gastrobüro to improve its range of goods and services in the future. Further information on data processing can be found here: < PRIVACY POLICY> . You may not transfer your chip to another person (e.g. give it away or sell it). However, you may of course give it to a friend so that they can bring you a drink.
How does the refund of the remaining balance work?
A prerequisite for the refund of unused credit on your chip is that you have set up a virtual account. If you would like to have your remaining credit refunded as quickly as possible, you must submit your refund request via your virtual account within four weeks of the end of the event. The credit will then be refunded to you without interest by Weezevent within 14 days.
Starting four weeks after the end of the event, you must send your request for a refund by e-mail to Gastrobüro (e-mail address: cashless@lollapaloozade.com). Please do not forget to include your bank details. The credit will then be refunded to you without interest by Gastrobüro.
Please keep the chip until you have received the refund. You cannot transfer the right to a refund to another person. Discount promotions and other promotions for which nothing has been paid are not refundable.
Can I use my credit for another event?
No, you can only use the chip with your credit at this event.
Who can I contact if I have problems?
Gastrobüro has its own crew that has a lot of experience with cashless systems and can answer all your questions.
You can contact the crew before the start of the event via the cashless support email: cashless@lollapaloozade.com.
Gastrobüro has its own helpdesk at the event, where you will receive qualified assistance so that you can continue your enjoyment of the event immediately. The opening hours are posted at the helpdesk.
After the end of the event, the crew will be available again at: cashless@lollapaloozade.com
*Terms of the offer:
FRHUG Festival GmbH & Co. KG („FRHUG“) is responsible for the offer. The offer starts at 08:00 Central European Time (“CET”) on August 30, 2024, and ends on the earlier of September 8th, 2024 or once offer worth a total of 75,000 € have been granted ("Offer Period"). The offer is only available for users: (1) who are eighteen (18) years of age or older; (2) have a personal PayPal account in good standing (“Valid Account”); and (3) use the PayPal account during the offer period to top up the credit on the Lollapalooza Berlin festival wristband, i.e. pay with PayPal. If you want to sign up for a new account with PayPal to buy tickets, you need to verify and confirm your email address and add a payment method (bank account or credit or debit card) to PayPal. In order for the bonus to be applied, the PayPal account used must be valid. The bonus cannot be applied in relation to blocked or restricted accounts. You must have a PayPal account to receive and use a PayPal balance.