UNDER 18s / YOUTH PROTECTION

We welcome attendees of all ages! There are a few things to keep in mind for our youngest festival fans: Children and young people aged between 0 and 15 years may only attend the event if accompanied by a parent/guardian or by a person acting with parental authority, and both are in possession of a valid admission ticket. You can find the form for parental authorization below.
For young people aged 16 and over, admission to the event when unaccompanied by a parent/guardian or person acting with parental authority is permitted until midnight. The corresponding written parental attendance permit must be presented upon entry.
If young people aged 16 and over wish to visit Lollapalooza Berlin after midnight, they must be accompanied by a parent/guardian or a person acting with parental authority, including a completed parental authorization form.

A person with “parental authority” is the person who has custody of the child alone or jointly with another person in accordance with the provisions of the German Civil Code.

To qualify as a “person acting with parental authority” requires that:

• The person is of legal age and demonstrates the necessary maturity to responsibly provide the necessary support to a child at the event.

• The person may present authorization from a parent/guardian stating that the person is acting with the consent of the parent/guardian, and a copy of the parent/guardian’s identity card must also be presented together with the authorization.

• The person can ensure the child gets home safely.

To protect children, we are entitled to deny children admission to the event if, in our opinion, their protection is not sufficiently guaranteed by their parents or persons acting with parental authority. In this context, please note the following: Rock/pop events are generally aimed at adults and are not suitable events for children. Should parents or persons acting with parental authority nevertheless wish to attend such events together with children, they are responsible for the safety of the children. In particular, appropriate hearing protection must be provided.

To the Parental Authorization Form

To the Parental Attendance Permit

Lollapalooza Berlin 2024 accepts cashless payment only!

No bills or coins necessary – at Lollapalooza Berlin you pay with your festival wristband, which you can top up with credit online before the festival. Our newsletter will let you know when you can start topping up your cashless account.

Please note: Cashless payment is valid for the entire festival area, including our bars, the food court, and the merchandising stand.

You can find all the information about cashless here in our FAQ.

You can find all the information on traveling here.

Lollapalooza Berlin is a car-free festival, as sustainability is a very important issue for us.

Please therefore use any of the various forms of public transport, or a bicycle, to travel to the festival. The subway (U-Bahn) and multiple railway (S-Bahn) stations are available to you. Lollapalooza Berlin has no parking or camping spaces.

You can download the festival map here.

To access the festival site as quickly as possible, it’s best to leave your bags at home. But if you want to bring a bag with you, only pack light and necessary items! This will help us to keep waiting times short for everyone. Due to security measures at the entrance, only the following bags are allowed:

• Fanny packs / hip bags
• Gym bags
• Jute bags

Backpacks and large bags are not allowed (bags larger than A4 size are not permitted).

Families with children’s tickets please use our KIDS & FAMILY entrance. You may bring one backpack or bag and one buggy per child. Thorough checks may result in longer waiting times. Thank you in advance for your understanding.

You can bring: 

• Fanny packs, hip bags, jute bags, gym bags (up to DIN A4 size)
• Buggies – only at the KIDS & FAMILY entrance  
• One bag per child – only at the KIDS & FAMILY entrance  
• Rain ponchos  
• Keychains 
• Simple compact cameras without lenses, disposable cameras, pocket cameras 
• Cell phones  
• Small powerbanks (no bigger than cell-phone size)
• Wallets / purses
• Blankets
• Sealed sunscreen up to 100ml  
• Sealed disinfectant up to 100ml
• Cigarettes, e-cigarettes & vapes
• Deodorant – no spray deodorant, only deodorant sticks or roll-ons in plastic packaging  
• Empty bottles up to 500ml (there are free drinking water taps on the festival site).
• Medication or medical equipment – please contact contact@lollapaloozade.com in advance.

Please leave these things at home: 

• Backpacks, bags larger than DIN A4
• Professional camera and sound recording equipment, tripods, lenses or other camera paraphernalia
• GoPros, drones and selfie sticks
• Glass containers (including perfume bottles), hard packaging
• Canisters / cans, cups, hydration packs or bags larger than A4 size
• Deodorant spray, hair spray, pepper spray, animal repellent sprays, CS spray, sprays (including perfume)
• Flammable liquids
• Fireworks, flame torches, sparklers and other pyrotechnic items of any kind (including flares)
• Chains of any kind (exception: fine-link jewelry chains)
• Bulky items of any kind, such as ladders, chairs, hammocks, tents, flagpoles, stick umbrellas, camping equipment, banners.
• Your own food – there will be enough culinary options for allergy sufferers
• Large cooler bags and other large containers
• Firearms, weapons, cutting and stabbing weapons, pistols, ammunition belts; any dangerous objects (pointed, sharp, hot etc.)
• Intoxicants, drugs and illegal substances of any kind
• Laser pointers
• Bugles, horns, drums, vuvuzelas, etc. for generating noise.
• Loudspeakers of any kind
• Megaphones and loudspeakers of any kind
• Radios, two-way radios, etc.
• Skateboards, inline skates, roller skates, motorized scooters
• Scooters and bicycles – there is a separate space for them in front of entrance A
• Leaflets, flyers, stickers, etc.
• Marker pens, permanent markers or similar.
• Notebooks, tablets, computers
• Helmets, disguises and masks (with the exception of commercially available face masks as a hygiene measure).
• Props or costume parts which glorify violence (e.g. weapons) or which may pose a danger.
• Text, images or other materials with discriminatory, contemptuous, obscene, pornographic and/or racist content or which are indicative of violations of third-party personality rights

Have you lost something at the festival? Or have you come across something that someone else is perhaps already sorely missing? To ensure that lost property is returned to its owner, bring it to the infopoint during the festival (see map in the app and on the website). You can also ask about your lost property there. After Lollapalooza we will bring any items that have not been picked up to the Central Lost and Found Office Berlin, Platz der Luftbrücke 6, 12101 Berlin. More info about opening hours and how to get there can be found here.

Please don’t pack sandwiches or other food – they are not allowed on the festival grounds. However, there are plenty of food options for everyone on the festival grounds – whether vegetarian, vegan or suitable for allergy sufferers.

Drinking plenty of water is important, especially on hot days. That's why there are drinking water stations at the mobile toilet facilities on the Maifeld and drinking water access points in every fixed toilet at the Olympic Stadium. Here you can get fresh drinking water free of charge.
You can find the exact locations using the map in the Lollapalooza Berlin app and on our website.

Capturing festival moments with your camera – no problem, as long as the pictures are for your personal use. Only compact cameras without lenses and cell phones with a camera function are allowed on the festival grounds. Recordings of any kind are prohibited without the explicit permission of the organizer(s)/artist(s).
 

We want every attendee to have a pleasant and safe festival experience, so please note: Crowdsurfing, stage diving, pogoing and climbing on the stage, trusses and other structures is prohibited. Anyone who does not comply may be excluded from the event.  

Volume is perceived individually. We recommend that you have earplugs with you and use them if necessary to protect your hearing.

If you are at the festival with your children, we would like to urge you to ensure that your little ones are protected from noise, e.g. by bringing special ear muffs. 

The rule in the stadium is: Lights out! If you want to smoke, you can do so on the outside areas of the stadium and on the Maifeld. In the interests of sustainability, please dispose of your cigarette butts in the appropriate receptacles provided on the grounds.
Out of consideration for the children, we ask you not to smoke in the vicinity of children. Smoking is expressly not permitted at Kidzapalooza.

Please think of the environment and keep it clean by always using the trash cans available. Thank you!

If you would like to find out more about the environment and sustainability at Lollapalooza, you can find the link to our charter here!  

Bringing furry friends and other animals is prohibited.

No bills or coins necessary – at Lollapalooza Berlin you pay with your festival wristband, which you can top up with credit online before the festival. Our newsletter will let you know when you can start topping up your cashless account.

Please note: Cashless payment is valid for the entire festival area, including our bars, the food court, and the merchandising stand.

You can find all the information about cashless here in our FAQ.

We, FRHUG Festival GmbH & Co KG, have entrusted the catering service provider Gastrobüro GmbH & Co KG, Ferropolisstraße 1, 06773 Gräfenhainichen (hereinafter referred to as "Gastrobüro") with the organisation of food & beverage services and merchandising on the event site, including a cashless payment system. This is because cashless payment simplifies payment at the event and reduces waiting times. You don't need to carry cash or cash cards around with you. You can see how much you have spent and have your cashless payment chip cancelled if there are any problems. 

You can top up your chip at the top-up stations on site or online. If you want to top up your chip online, you must first set up a virtual account. You can also do this before the start of the event. You can find the link to set up a virtual account and top up your chip online on the event website or click here: CASHLESS WIDGET . If your chip is empty and you want to spend some more, you can top up at the top-up stations on site or - if you have already set up a virtual account - online. You can top up your chip with up to EUR 250 per month. On-site top-ups are possible with the following payment methods: EC and credit card.

You can see your current credit balance during the payment process at all sales stands at the event and at the top-up stations on site. If you have already set up a virtual account, you can call up your credit balance and all previous payment transactions online. 

An individual chip ID is stored on your chip, which is linked to your name and email address and stored in your virtual account. This data is required for refunds and the transfer of credit. It is also recorded in the virtual account when, at which sales stand and in what amount credit was debited from the chip. This data is required to settle accounts with the vendors on site and helps Gastrobüro to improve its range of goods and services in the future. Further information on data processing can be found here: < PRIVACY POLICY> . You may not transfer your chip to another person (e.g. give it away or sell it). However, you may of course give it to a friend so that they can bring you a drink. 

FRHUG Festival GmbH & Co. KG („FRHUG“) is responsible for the offer. The offer starts at 08:00 Central European Time (“CET”) on August 30, 2024, and ends on the earlier of September 8th, 2024 or once offer worth a total of 75,000 € have been granted ("Offer Period"). The offer is only available for users: (1) who are eighteen (18) years of age or older; (2) have a personal PayPal account in good standing (“Valid Account”); and (3) use the PayPal account during the offer period to top up the credit on the Lollapalooza Berlin festival wristband, i.e. pay with PayPal. If you want to sign up for a new account with PayPal to buy tickets, you need to verify and confirm your email address and add a payment method (bank account or credit or debit card) to PayPal. In order for the bonus to be applied, the PayPal account used must be valid. The bonus cannot be applied in relation to blocked or restricted accounts. You must have a PayPal account to receive and use a PayPal balance. 

During the entire festival, the organizer and its commissioned third parties have the domiciliary rights. The instructions of the organizer's security service must be followed at all times.

As nice as campfire romance may be, open fires are prohibited on the entire festival site. The dry climate and flying sparks can quickly lead to fires.
If you notice any open fires, such as campfires, please inform the security service.

If there is a fire, please take note:

• Your own safety always comes first
• keep calm
• act decisively.
   

If you report a fire to 112 or the security service, please be prepared to answer the following questions:

• Where is the fire?
• What is burning?
• Are there any casualties? If so, how many?
• What injuries do the victims have?
• Who reported the fire?
• Wait for questions!

Sun 
When the sky is blue and the sun is shining, it is easy to forget a few essential things: 

• Please always drink enough water to avoid dehydrating your body. Both during the day and at night. Free drinking water is available on the festival grounds.  
• Put on a lot of sunscreen with a high sun protection factor. 
• Wear a sun hat or head covering if the sun is too intense, as well as light clothing that covers your skin. 

Please remember to take care of each other and remind one another to hydrate and use enough sunscreen.

Rain 
Please check the weather forecast in the morning and dress according to the forecast. 

Storm & Thunderstorm 
Your safety is our top priority and we have our own festival meteorologist in our team. In the event of a storm or thunderstorm, we will keep you informed and ask you to follow the instructions of the organizer and the security service!

Behavior during thunderstorms 
If we have to evacuate you to safe areas during a thunderstorm, we need your support. Please:

• Always follow the announcements of the security service
• Pay attention to the information on our safety boards
• Pay attention to the information on our social media channels and in the festival app

Avoid trees and branches 
Please keep your distance from trees and other wooded areas: Lightning can strike trees, branches can break off, fall and cause injury.
If you do not manage to reach the evacuation areas in time, please note the following:

• Avoid elevations or the highest points in the area
• If possible, find a hollow or depression in the ground and crouch down with your feet together
   

Avoid elevations, look for depressions in the ground
IAvoid proximity to any structures, such as light poles, info towers etc. on the festival site. Of course, we comply with all safety regulations and all structures have been approved by the relevant authorities, but there is still a residual risk in the event of thunderstorms.
Please leave tent structures, including large tents, on the instructions of the security staff, as these are not safe areas.
Avoid all metal objects such as fences or scaffolding.

Setups on the terrain 
Avoid the proximity of any superstructures, such as light poles, info towers, etc. on the festival grounds. Of course, we comply with all safety regulations and all structures have been approved by the relevant authorities, but a residual risk always remains. This also applies to large tents, in which we offer various services: in case of storms and thunderstorms, we ask you to leave them immediately, especially since they are usually closed first. 

Metal lines, fences etc. 
Please avoid any kind of metal lines and fences during thunderstorms.

Should we no longer be able to ensure your safety on the festival site, e.g. in the event of extreme weather conditions, we reserve the right to clear the festival site, evacuate you to safe areas or open the site late.

In the event of an emergency, we ask you to do the following:

• Follow the instructions and information provided by the organizer or their staff
• Pay attention to your own safety, keep calm and act decisively
• Take care of your fellow human beings and other festival visitors, look out for each other and support each other
• In the event of an evacuation, seek the nearest (emergency) exits, which will be indicated by the security staff
• Keep up to date via our official information and social media channels, but also via the security staff and our security boards

Information will follow and we will update the neighborhood on all topics at the appropriate time by mail and on the website.

You can find a detailed FAQ here.

Lollapalooza Berlin is a festival open to everyone equally. We strive to break down barriers and hurdles for visitors with all kinds of restrictions, not just on site, but also in terms of a shared festival experience.

You can register your medication at barrierefrei@lollapaloozade.com. In the case of diabetes, you are allowed to bring your pen into the festival area. Please inform security that you need the pen – not everyone is familiar with this issue. Medication such as asthma sprays, headache tablets and allergy medication do NOT need to be registered.

For prescription medications that fall under the Narcotics Act (cannabis or addiction substitutes) please bring a prescription from your treating physician.

Wheelchair-accessible bathrooms are located at several places on the event site, as well as in the Olympic Stadium. These are marked on the site plan, which will be published shortly before the festival. During the festival you will find signs with directions on the site. You can also ask the helpers from the Inclusion service team for directions at any time.

IN CASE OF EMERGENCY

If you feel unwell, speak to our on-site paramedics. Security and the Inclusion service team can also be contacted in case of a medical emergency. They will then do everything they can to help you quickly and safely.

We want to offer you an event that meets your needs and enables you to participate. You are welcome to express your wishes, needs and questions via email to barrierefrei@lollapaloozade.com. We will then try to quickly implement and answer them.

Have you found a barrier that we have overlooked? Then please send us your impressions, and together we will remove this hurdle. You are also welcome to give us feedback after the event, because it is important to us to always be making changes for the better. We will hear your voice and make improvements together.

To make your visit to the festival a pleasant experience with lasting memories, we ask all festivalgoers for tolerance, consideration, civil courage and help in emergencies. Everyone should make a personal contribution to this, because nothing is more important than the safety and security of festivalgoers. For this reason, the organizer and their authorized third parties have domiciliary rights for the entire festival. The instructions of the organizer’s security staff must be followed at all times.

Anyone wearing clothing with an inhumane, homophobic or right-wing extremist theme will not be admitted to the site and will not receive a refund on their ticket. Anyone who attracts attention on the site due to the above-mentioned statements or behavior will be immediately ejected from the premises without a refund.

To make your visit to the festival a wonderful experience with lasting memories, we ask all festival visitors for tolerance, consideration, civil courage and help in emergencies. This also includes being attentive and reporting things that seem strange or unsafe to the security staff.
Every person should make a personal contribution to safety and cooperation, because the safety and integrity of everyone involved is crucial.
Persons wearing clothing with an inhuman, homophobic or right-wing extremist background will not be admitted to the grounds and will not receive a ticket refund. Persons who attract attention on the premises due to the above-mentioned statements or behavior will be immediately removed from the premises without a refund.

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Feel free to contact us at contact@lollapaloozade.com. We will get back to you as soon as possible!